Beyond the unit price: Siun Sote's 4,242 annual hour return on nurse time

Turning a cost centre into a capacity engine

Siun Sote, a well-being services county in Finland, faced a critical juncture where an ageing population was rapidly outpacing staff capacity. This case study demonstrates how moving beyond the unit price of automated medicine dispensing (AMD) and investing in Evondos' full-service solution provided a direct, quantifiable return on investment. 

The result was the immediate recovery of over 4,242 hours of annual nurse capacity, enabling the organisation to focus on quality care delivery, rather than routine administrative visits.

The hidden cost of traditional care

The challenge: Confronting the cost of inaction

Siun Sote, like many homecare providers across the Nordic region, was struggling with twin pressures: An increasing demand for services driven by an ageing population and a simultaneous strain on human resources. This created a critical imbalance, leading to rising operational costs and limited capacity for service development.

The leadership recognised that traditional models, relying heavily on nurses for routine medication dispensing, masked a significant hidden expense: The cost of misplaced professional time. Every non-value-added visit prevented a nurse from addressing a higher-needs patient or engaging in service improvement, directly impacting staff morale and retention. 

The procurement decision was about looking beyond finding the cheapest automated solution, and instead securing a strategic, comprehensive investment that would provide the most reliable partner they could depend on, capable of delivering verifiable operational resilience and a guaranteed return on human resource capital.

The goal: A strategic investment for dual impact

The core objective was to introduce a proven, best-in-class, high-adherence solution that would achieve two strategic outcomes simultaneously:

• 1. Create capacity: Free up nurse hours and alleviate the morning rush to reinvest that time into complex care.
• 2. Maintain quality: Ensure medication safety was guaranteed and slow the deterioration rate of clients to postpone entry into expensive residential care.

Evondos' comprehensive solution

Partnering for compliance and reliability

Siun Sote selected the Evondos automated medication service for its commitment to being a complete, accountable, and trusted partner, not merely a hardware provider. This is an investment in a partner and a platform, not just a device.

The solution addressed the core risks of human error and compliance lapse by providing a holistic system that transforms home healthcare by combining cutting-edge technology with intimate knowledge of care:

• Dedicated customer success partnership:  The Evondos service includes a highly trained, dedicated Customer Success Manager (often with a care background in nursing or similar) who is assigned to the customer through onboarding, training, patient selection, and coaching best practices. This expert support is crucial for managing the organisational processes and adopting new ways of working, ensuring the care organisation is not left alone to figure out something complex.
• Guaranteed pharmacotherapy standard: The system ensures the right medicine, right dose, and right time with remote oversight available to nurses.
• Preventing misuse and human error: The robot prevents re-doses, locks missed doses and logs every operation, removing the immediate risk of manual error and providing a full audit trail.
• Shifting the focus to proactivity: The investment was in the entire workflow and software platform, enabling nurses to manage client compliance remotely and intervene only when critical, rather than conducting routine check-ups.

The result is confidence.

Evondos offered unmatched reliability, scaleability and adherence achievements backed by a strong R&D team and own production, ensuring the highest standards of safety, compliance (ISO 27001) and quality care. With over 700 customer organisations and 10+ years of operation, Evondos has a proven track record of supporting large-scale services with an unmatched 24/7 support provision and a Net Promoter Score (NPS) of 47.

Quantified value: The measurable return on investment

Outcome-driven results

The strategic investment in Evondos delivered immediate, quantifiable results that provided a strong financial and operational justification for the premium service.

Workforce empowerment: Capacity creation

The operational efficiencies generated a massive capacity return for the homecare team:

• 4,242 hours per year recaptured: This vast amount of time was directly reallocated away from routine dispensing and into high-value tasks, service development and patient needs that require a human touch.
• 22.6% reduction in immediate client work time: This crucial drop in demand during the peak morning hours effectively alleviated the 'rush'. This stabilisation significantly reduces nurse burnout and improves scheduling flexibility, directly addressing the staff retention crisis.

Cost-conscious innovation: Eliminating hidden expenses

The avoidance of routine visits translated directly into tangible cost savings and efficiency:

• 19.2% reduction in physical visits: The equivalent of 2,246 physical homecare visits were eliminated per month, resulting in direct, quantifiable cost savings from reduced travel, mileage, fuel, vehicle wear-and-tear and associated staff administration.
• Return on resource investment: By including avoided errors, improved adherence, and freed-up staff time, the value became undeniable. The savings generated quickly demonstrated that the Evondos service was not an expenditure, but a strategic investment that lowered the total cost of delivering quality care.

Outcome-driven care: Stability and independence

The stability and reliability of the Evondos service had a profound clinical impact, supporting the wider health system goals:

• Delayed patient decline: Clients using the Evondos service showed a significantly slower rate of decline in their condition. Homecare visits only increased by 20% compared to a much higher 35% increase observed in non-Evondos clients.
• Societal cost avoidance: By slowing the need for intensive care, the service actively postpones client entry into the most expensive tier of care (special accommodation or hospitalisation) , thereby delaying expensive and unwanted institutional care while improving lives.

Why Siun Sote chose investment over price

For Siun Sote, the investment went beyond a unit price. They purchased 4,242 guaranteed hours of staff capacity, stability in their operational schedule, and proven long-term resilience, a true return on investment that no low-cost alternative could guarantee. The choice of Evondos meant choosing the partner that could empower citizens to stay independent at home longer, with no compromises on quality, safety or support.

Ready to see the Evondos impact for yourself? Speak to us today to find out how we can provide the long-term value and strategic partnership needed to future-proof your healthcare service.