We work with the customer’s project manager to prepare a service deployment plan defining clear deployment objectives and timetables, the areas where the deployment will occur, and the individuals responsible for operations.
Even when initially considering the potential deployment of the Evondos service, we arrange care staff information sessions for homecare teams, presenting the key principles, approach, and impacts of the service.
We support our customers in making the initial selection of clients when deploying the service for the first time. The selection of clients is always based on the defined objectives of the service deployment, such as reducing the number of medicine restocking visits, improving pharmacotherapy, or a combination of these aims.
Our initial training at the time of service deployment includes training the administrators who enter the service users into the control system. These administrators then train the other care staff, who are largely responsible for restocking the robot and may also send messages to the client using a mobile application.
Good deployment requires a systematic approach and firm leadership. Working practices must be reviewed and modified in order to gain the maximum benefit from healthcare technology. Customers can draw on our experience of more than 150 successful service deployments, and we remain available to support the customer at various stages of the deployment process.
Except for the pre-defined key stages, Evondos also provide our customers with a 24/7 online learning environment, on-site training and 24/7 customer support to assure help is available when needed.