“Following sustained R&D work we were highly – and deservedly – satisfied with our own product and its many fine and unique features, and we proudly stressed these in all communications,” explains Evondos CEO Eetu Koski.
“It’s easy to see in retrospect that this boasting was pointless, because our customers were not interested in technical features, nor are these features of any intrinsic significance to them. Our customers are seeking solutions to their problem of how to improve the quality of care and enhance operations in ways that ensure adequate care services. Technical features are merely a means of achieving effectiveness,” he continues.
Eetu Koski explains that the key factor governing the ability of Evondos to serve as a partner to its customers is close coordination of the company’s R&D, customer service and manufacturing operations under the same roof so that customer comments quickly come to everybody’s notice and evolve into ideas for development.
“We are a small business on the verge of rapid growth that has learned to listen carefully to customers and generate added value for them. It is our ambition to remain an agile and dependable partner that can assist in solving tomorrow’s problems today,” Koski concludes.